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At Chiccartt, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with returns, exchanges, and refunds in accordance with the policy below.
1. Returns Eligibility
- Items must be returned within 7–14 days of delivery.
- Returned products must be unused, unworn, unwashed, and undamaged.
- Items must be in their original packaging with tags/labels attached.
- Certain products such as personalized items, innerwear, and sale/discounted items may not be eligible for return.
2. Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
3. Exchanges
- We allow exchanges for size, color, or a different product of equal value (subject to stock availability).
- If the replacement item is of higher value, you may need to pay the difference.
4. Damaged or Defective Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos as proof.
- We will arrange a replacement or issue a full refund at no additional cost to you.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Sale/clearance items
- Personalized or custom-made products
- Hygiene-sensitive products (e.g., innerwear, earrings)
6. Return Process
- Contact our support team at support@chiccartt.online with your order ID and reason for return.
- Our team will guide you with return shipping details.
- Ship the item back to us securely.
- Once received and inspected, we’ll initiate a refund or exchange as per the policy.
7. Late or Missing Refunds
- If you haven’t received a refund yet, please check with your bank or payment provider.
- Processing times may vary depending on your payment method.
- If you’ve done all this and still have not received your refund, please contact us at support@chiccartt.online.